Identification and prioritization of influential factors for the knowledge management success using DEMATEL method

This paper aims to use a priority framework based on Decision making trial and evaluation laboratory (DEMATEL) to help organizations build awareness of the critical influential factors affecting successful implementation of KM. To identify critical influential factors, the authors studied and reviewed relevant literature from numerous fields of study associated with the essential issues of KM. This research uses the DEMATEL method as the tool that determines the Prioritization and Influence severity of each factor. The results show culture infrastructure and top management have great impact on success of KM implementation among main aspects. Among criteria of cultural infrastructure‚ acceptance of knowledge sharing with the positive attitude has Great Influence on other criteria. In addition, among criteria of top management‚ Support and commitment has Great Influence on other criteria. The procedure proposed here can help organizations to build awareness of the critical influential factors affecting successful implementation of KM. The procedure proposed here can also help organizations that determine the Prioritization and Influence severity of each factor. The DEMATEL methods can assist decision makers to make better decisions for knowledge management success.